Frequently Asked Questions
Answers to the most common questions about GoReboot's IT support services for Utah businesses.
General
- What areas of Utah do you serve?
- We serve businesses across the entire Wasatch Front, including Salt Lake City, Provo, Orem, Ogden, Lehi, Murray, Sandy, West Jordan, and surrounding communities. For most managed IT clients, we handle the majority of support remotely, so location within Utah is rarely a limitation.
- How quickly do you respond to IT issues?
- For managed IT clients, we aim to respond to critical issues within one hour and most standard requests the same business day.
- Do you require long-term contracts?
- No. We believe in earning your business every month. Our managed IT plans are month-to-month with no long-term commitments required.
- What size businesses do you work with?
- We work with businesses of all sizes — from solo professionals and small offices to companies with 50+ employees.
Services & Support
- What is managed IT support?
- Managed IT support means we proactively monitor and maintain your technology on an ongoing basis — rather than only showing up when something breaks.
- Can you support remote or hybrid employees?
- Absolutely. We specialize in setting up and securing remote work environments — VPNs, cloud file access, Microsoft 365, secure remote desktop, multi-factor authentication, and more.
- Do you support Microsoft 365 and Google Workspace?
- Yes. We handle Microsoft 365 and Google Workspace setup, migrations from older email systems, license management, and day-to-day support.
- Can you help with HIPAA or other compliance requirements?
- Yes. We have experience helping dental offices, medical practices, and other regulated businesses implement the technical safeguards required by HIPAA.
- Do you offer cybersecurity services?
- Yes — cybersecurity is a core part of everything we do. We offer endpoint protection, firewall management, email security, multi-factor authentication, security awareness training for staff, and vulnerability assessments.
Pricing & Getting Started
- How much does IT support cost?
- Pricing varies based on the number of users, devices, and services you need. We offer flat-rate monthly plans so you always know what to expect. Contact us for a free consultation and a quote tailored to your specific situation.
- How do I get started?
- Just give us a call at (801) 306-7006 or fill out our contact form. We'll schedule a free consultation to learn about your business, assess your current IT setup, and recommend the right plan.
Still have questions? Call us at (801) 306-7006.